General Usage
You must use our website and services in a lawful manner. You may not engage in any activity that could harm our website or disrupt the services we provide. This includes, but is not limited to, unauthorized access, interference with our systems, or any form of malicious behavior. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations.
Service Availability
Our cleaning services are available as listed on our website. We do not guarantee the availability of specific services at all times. Services may vary based on location and scheduling. You must check the availability of the services you require before making any arrangements. We reserve the right to modify or discontinue services at any time without prior notice.
Client Responsibilities
You are responsible for providing accurate information when booking our services. This includes your contact details, service requirements, and any special instructions. Failure to provide accurate information may result in delays or inability to fulfill your service request. You must ensure that the areas to be cleaned are accessible and safe for our staff to work in.
Service Limitations
While we strive to provide high-quality cleaning services, we cannot guarantee complete satisfaction in every instance. Certain conditions, such as extreme dirtiness or damage, may limit the effectiveness of our cleaning. You must understand that some stains or damages may not be removable. We do not accept liability for any damages that occur during the cleaning process unless caused by our negligence.
Cancellation and Rescheduling
You may cancel or reschedule your service appointment by contacting us at least 24 hours in advance. Failure to do so may result in a cancellation fee or loss of your deposit, if applicable. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, such as inclement weather or staff availability. In such cases, we will notify you as soon as possible.
Privacy Policy
Your privacy is important to us. We collect personal information only as necessary to provide our services. We do not sell or share your information with third parties without your consent, except as required by law. You must review our privacy policy to understand how we handle your data and your rights regarding your personal information.
Contact Information
If you have any questions or concerns regarding these terms, please contact us at [email protected]. We are here to assist you and address any issues you may encounter while using our services.